Client accounts

Rulebooks capture the quirks each client insists on — field teams see them on every job

Sandwell Metropolitan BC

Local Authority
Marcus Willis
m.willis@sandwell.gov.uk
42 active jobs
Rulebook
  • Hi-vis must be orange (changed Mar '26 — was yellow)
  • All operatives require DBS on file
  • Photos required at 3 stages: pre / during / post
  • Additional works over £250 require QS sign-off
Pricing: NHF Schedule of Rates v7.2 — reviewed quarterly

Birmingham City Housing

Housing Association
Aisha Rahman
aisha.rahman@bch.org.uk
28 active jobs
Rulebook
  • Tenant liaison required 48h before entry
  • Void turnaround target: 10 working days
  • Use approved paint palette only (BCH-STD-2025)
Pricing: Fixed price schedule, uplift Apr 2026 pending

Aviva Claims

Insurance
Peter Callaghan
p.callaghan@aviva-claims.co.uk
11 active jobs
Rulebook
  • Loss adjuster must approve scope before start
  • Daily photo uploads to claims portal
  • Strip-out cap £3,500 without pre-auth
Pricing: Time & materials, agreed rate card

Walsall NHS Trust

Healthcare
Dr. Helen Okafor
h.okafor@walsallhealthcare.nhs.uk
6 active jobs
Rulebook
  • Out-of-hours only for ward areas
  • IPC clearance required for all works
  • All operatives Safeguarding L2
Pricing: NHS SBS framework

Dudley Schools Trust

Education
Rob Talbot
r.talbot@dudleyschools.org
4 active jobs
Rulebook
  • Works during school holidays only unless emergency
  • Enhanced DBS mandatory
Pricing: Annual maintenance contract + variations